
It can be appreciated that manufacturing businesses with 200+ employees in just the UK will encounter difficulties in their operations from time to time.
With this particular customer we found they had a struggle with the quality and consistency of their packaging products. This was due to their supplier being a distributor of packaging products so brought in from whom they could negotiate the best deal with but doesn’t always guarantee the best product. The hand hygiene manufacturer uses two different categories of packaging; Corrugated and Consumable. We have started a project on the consumables, which for them is machine tape, hand tape and polybags.
They were having issues with the consistency of quality and specification from their previous supplier. They would receive orders where the product was exactly what they wanted to specifications that they requested, however it became more frequent that this was not the case.

This all cost the business money, not just the cost of the defective product but these incidents cost the operation on its bottom line.
In regards to the polybags that they had been using they too were subject to changes in specifications. They would receive bags to small or too large and on occasion the thickness varied. It caused a lot of waste of packaging product, as they became unusable for production. Again this unnecessarily added costs to their bottom line and effected the businesses environmental impact.
The business has a reputation for their top quality hygiene standards, which were not being meet with opened boxes on delivery to their customers. It goes to show that such a small thing as having a defective roll of tape can massively impact on the business brand, reputation and costs.
So what have we done to provide a solution for this business!
We have provided a branded product where we control the manufacturing, ensuring the quality and consistency they desired. They now have our Texus® Machine Tape and our Denva® hand tape for those taping issues. It’s such a simple solution but it has been so effective for this business. They now have less rejected pallets, fewer technical difficulties on the line which is improving their brand, reputation and costs.

Having said this, equally we didn’t over complicate things we keep everything as simple as possible. We did an analysis on what they were purchasing (when they had the right product) and provided an alternative to match.
To summarise we gained this business because we:
- Provided a consistent product.
- Provided additional technical support.
- Have potential to provide a single source option for the business
- Have online ordering, which has yet to be offered to them by another supplier.
This part of the project has become a personal success for Gaius Holmes, the Regional Sales Executive who takes care of this customer. He has held their hand through the whole process, he has found the perfect solution for this business to maintain its reputation in the market place and set them up to move their business to its next stage. However for Gaius his work is yet to be done, he will be looking to review the corrugated section of the business next with the desire to make operational improvements there also.
We think it is great what has been achieved with this customer! With a a strong team of Regional Sales Executives allpack® are prepared and ready to work with any business to resolve packaging and process issues. You can take advantage of our knowledge and experience with our free consultation service by contacting us today on 01922 472 400 or simply fill in out contact form and the team will call you back!